VOC Automation MCP Server

Example Use Cases

• 1

  Automated VOC intake with privacy-preserving PII anonymization.

• 2

  Intelligent VOC analysis including intent classification, priority, and sentiment.

• 3

  Automatic Jira ticket creation and team notification based on VOC analysis.

Description

This MCP server automates the handling of customer Voice of Customer (VOC) data by detecting and anonymizing personal information, analyzing VOC intent and priority using Cursor LLM, and automatically creating Jira tickets with relevant notifications. It ensures privacy by in-memory PII handling and restores original data only in secure storage. The system is modular, cost-efficient by using built-in LLMs, and supports extensibility with independent MCP servers.