Universal Decision Agent

Example Use Cases

• 1

  Classify and prioritize customer support tickets based on issue type and urgency.

• 2

  Resolve support issues by querying knowledge bases, user accounts, and historical memory.

• 3

  Escalate complex issues to human agents with detailed summaries.

Description

Universal Decision Agent is a production-grade multi-agent system that processes customer support tickets end-to-end by ingesting, classifying, resolving, and escalating issues. It integrates multiple data sources via FastMCP microservices, including a knowledge base, account and reservation system, and long-term memory, enabling dynamic decision making and human escalation. The system provides full traceability and observability through structured JSON logging, supporting reliable analysis and auditing of support workflows.