OTRS MCP Server

Example Use Cases

• 1

  Create, update, and search OTRS tickets programmatically.

• 2

  Access and manage configuration items (CMDB) within OTRS.

• 3

  Authenticate and manage sessions with OTRS via a standardized protocol.

Description

This MCP server enables AI assistants and other clients to create, search, update, and manage tickets and configuration items in OTRS through a standardized Model Context Protocol interface. It supports session management, authentication, SSL/TLS, and is containerized with Docker for easy deployment. The server facilitates integration with OTRS, improving automation and interaction with ticketing workflows.