Kayako MCP Server

Example Use Cases

• 1

  Search and filter support tickets by various criteria such as content, subject, or user information.

• 2

  Retrieve detailed ticket information including full conversation histories for analysis.

• 3

  List departments and ticket statuses to assist with filtering and categorization.

Description

This MCP server integrates with Kayako Classic's REST API to provide advanced search, filtering, and detailed ticket analysis capabilities optimized for AI agents. It supports multiple output formats including Markdown and JSON, handles conversation histories, and enforces character limits for efficient data processing. The server uses HMAC-SHA256 authentication and is designed specifically for Kayako Classic versions 3 and 4, offering a read-only interface for ticket data retrieval.