Genesys Cloud MCP Server

Example Use Cases

• 1

  Search and analyze Genesys Cloud queues and conversations.

• 2

  Retrieve voice call quality and conversation sentiment metrics.

• 3

  Manage and monitor OAuth client usage within Genesys Cloud.

Description

This MCP server enables integration with Genesys Cloud's Platform API to retrieve and analyze data such as queue information, conversation metrics, call quality, sentiment, and OAuth client usage. It facilitates easy consumption of Genesys Cloud data by LLMs and conversational AI tools, supporting use cases like business insights and voice conversation analysis. The server supports stdio communication and can be used with Claude Desktop and Gemini CLI.