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Freshdesk MCP Server
MCPOfficialOpen SourceMIT54.3
by effytech • Automation & Orchestration
Integrates AI models with Freshdesk for advanced support operations.
Example Use Cases
- 1
Create, update, and manage Freshdesk tickets programmatically.
- 2
Automate customer support tasks using AI models integrated with Freshdesk.
- 3
Detailed agent, contact, and company management capabilities in Freshdesk.
Description
The Freshdesk MCP Server is an implementation that allows AI models to seamlessly interact with various Freshdesk modules. This enables automated ticket management, including creation, updates, and responses, enhancing customer support efficiency. The server provides tools for comprehensive Freshdesk operations, supporting agents with ticket and contact management.
Capabilities(61 total)
Tools (59)
get_ticket_fields
Get ticket fields from Freshdesk.
get_tickets
Get tickets from Freshdesk with pagination support.
page:anyper_page:any
create_ticket
Create a ticket in Freshdesk
subject:string*description:string*source:any*priority:any*status:any*email:anyrequester_id:anycustom_fields:anyadditional_fields:any
update_ticket
Update a ticket in Freshdesk.
ticket_id:integer*ticket_fields:object*
delete_ticket
Delete a ticket in Freshdesk.
ticket_id:integer*
Prompts (2)
create_ticket
Create a ticket in Freshdesk
subjectdescriptionsourceprioritystatusemail
create_reply
Create a reply in Freshdesk
ticket_idreply_message
Quick Actions
Security
Scanned 3 month(s) agoRisk Level
MINIMAL
Read-only data retrieval, no side effects
Trust Score
C63/100
8/17 checks passed
Scores are informational only and provided “as is” without warranty. AgentHotspot assumes no liability for actions taken based on these ratings.
Quick Stats
Service TypeMCP
Pricing ModelFree
Capabilities59 Tools / 2 Prompts / 0 Resources
Ownereffytech
CategoryAutomation & Orchestration
DependenciesStandalone
Tags
TicketingCustomer SupportAutomationCRM